The Whiteley Homes Trust
Our Performance
Measuring how we perform enables us to gauge how we are meeting the expectations of residents, informs how we can improve and helps strengthen our community.
Tenant Satisfaction Measures (TSMs)
Tenant Satisfaction Measures (TSMs) are a set of performance indicators that the Regulator of Social Housing (RSH) uses to assess how well social housing landlords are meeting the needs of their tenants. These measures are designed to increase transparency and accountability within the social housing sector, enabling residents to scrutinise their landlord’s performance and enabling the RSH to identify areas needing improvement.
Collecting and using the data
Data is collected through regular resident online and postal surveys and is used to help us understand how satisfied residents are with our services and how they feel about the safety of their homes and living in the village. It enables us to identify areas for improvement and to be more transparent in how we report our performance to residents and to our regulator (RSH). Additionally, the Regulator of Social Housing (RSH) uses this information to assess how we are meeting the Consumer Standards compared to other registered providers in the social housing sector.
The 2025 – 2026 Survey
The 2026 annual Resident Satisfaction survey took place in March and April. To make it as easy as possible for residents to give us their feedback, this year we utilised the services of Acuity who conducted telephone interviews, issued paper surveys and on-line submissions.
A full breakdown and analysis of the results along with the areas residents have indicated to us that need improvement is available to read together with the questionnaire by clicking the buttons below.
You can read the combined 2024-25 TSM survey and questionnaire by clicking below:
Find out more
If you’d like to find out more about Whiteley Village, our facilities or our services, please call us on