Damp and mould can appear in your home for many different reasons and some issues can be managed by talking simple measures, while others may need us to step in and fix the problem. Whatever the cause, we’ll work with you to get it sorted and keep your home safe and comfortable.
Understanding Damp and Mould
Damp is caused by a number of things, such as leaking pipes and drainage, leaking roof coverings or blocked gutters, lack of damp proof course, condensation.
Mould grows when there’s excess moisture. It might appear black, white, yellow or green in colour. Mould can increase the risk of asthma and respiratory illnesses in some people and must be dealt with urgently.
There’s always some moisture in the air, even when you can’t see it. If the air gets colder, it can’t hold all the moisture and tiny drops of water appear. This is condensation. You’ll mostly see condensation build up on windows or external walls where the moisture meets the coldness of outside.
FAQs
How can you reduce condensation?
- always wipe surfaces where moisture settles
- keep lids on saucepans when cooking
- keep kitchen and bathroom doors closed when using these rooms as this will help prevent the spread of moisture
- use extractor fans in your kitchen and bathroom, if you have them, and/or open windows whilst using these spaces
- dry clothes outside (if possible) do not dry clothes directly on radiators
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Damp and Mould Policy
We will carry out any works needed (such as repairing leaks or fitting extractor fans) within a reasonable timescale and keep you informed of the progress of the works. There may also be changes that you can make to reduce condensation and mould such as opening windows when you are cooking or bathing, using your extractor fans or not drying washing directly on radiators. We will work with you to help you make these changes.
You can read our Damp and Mould Policy by clicking the button below
Reporting
We understand that damp or mould in your home can affect your health and wellbeing, and we take all reports seriously.
If you see any damp or mould in your home please let us know by calling 01932 825825 or emailing repairs@whiteleyvillage.org.uk. We will work with you to resolve any issues as soon as possible. Initially one of our Property team will visit and try and identify the cause and agree the next steps. In some cases, we will ask a surveyor to carry out a damp survey to confirm the cause and recommend how it can be resolved.